The eCenter is CCB's New Education Center
Come here to learn about all of our products and services.
Online Banking Conversion effective February 10, 2014.
To better serve you, we've upgraded our Online Banking system to improve your online banking experience and provide new technologies.
• Enhanced Online Security
Review the "Questions & Answers" to ensure a smooth transition. We also recommend you view the Online Banking Video Tutorials located to the right of your screen.
FIRST-TIME LOGIN INSTRUCTIONS FOR OUR CUSTOMERS WHO USED CCB's ONLINE BANKING PRIOR TO CONVERSION
Personal/Business login. Follow these steps for conversion first-time login.
1) Enter the same Access ID you are using now.
2) You will need to read and accept the Internet Banking Agreement before you continue.
3) Your Temporary Password, for the first time login, will be the last four digits of the social security number.
4) After entering your temporary password, the system will require you to create a new password. You may be able to use your old online banking passcode, if it meets the character requirements.
5) Please edit your email address if not correct.
6) To enhance security, we have added additional authentication using an image with Passphrase. A Passphrase is a series of words that creates a phrase and is usually twenty to thirty characters in length.
7 ) The last step will be to choose new Challenge Questions and Answers.
Once you have completed the login process, you can begin your online banking activities. The navigation screens will be very similar to the ones you have been use to.
Will I have the same Access ID?
Yes, you will use your same Access ID.
Will I need a new password?
Yes, you will be assigned a temporary password that will need to be changed at the time of your initial log in. The temporary password will be the last four digits of the social security number.
Note: When asked for your new password, you may be able to use your old online banking passcode, if it meets the character requirements.
Will the upgrade affect my Online Bill Pay?
Our bill pay service, CheckFree, is not changing. The transition should be seamless. Your biller's list and bill pay history will be converted from the old system into the new.
Will my new Online Banking still provide my transaction history and image copies of checks that were processed prior to February 10th?
Yes. Your transaction history will be available.
Will the new Online Banking remember how I have categorized my transactions in expense categories?
Unfortunately, no. The expense categorization history will not be able to transfer to the new system.
How do I set up external transfers to my accounts at other financial institutions?
The upgrade will simplify this feature. First, you need to have our Bill Pay feature activated. Select the "Transfer Money" tab located on the Bill Payment Center. Then follow the simple instructions to set the amount, date, and frequency.
Will I still be able to transfer money to my friends using Popmoney?
Yes, just select the Popmoney tab located on your Bill Payment Center. Then follow the instructions to set the amount, friend's mobile number or email address.
What accounts will I be able to view in the new Online Banking?
All accounts, for which you are an owner, will appear in your Online Banking. If you do not see an account that you had access to in the old online banking, please contact CCB.
Will I be able to view my previous statements?
Yes. If you are currently enrolled in eStatements, your previous statements will be available for viewing by selecting the eStatements Tab.
Will my account eAlerts convert?
No, you will need to re-establish your eAlerts. eAlerts are notifications sent to you, via email or text, when certain events occur to your accounts. To manage your eAlerts, select "  eAlerts" above your "List of Accounts" on the Accounts overview screen.
How do I enroll in the new Mobile Banking, SMS text, and Mobile eAlerts?
First, you must log into our new system, from our website homepage. This is necessary so you can set-up your new security credentials.
If your phone is web enabled, you can simply visit our website, answer your security question and start banking right away. If you use an iPhone or Android based device, please remove the APP you are using now. Then, download our new APP (bankCCB) from the respective App store.
The Mobile App is available for Android tablets. At this time, the APP is not available for iPad, so just bookmark our website on your browser (bankccb.com).
How do I set up SMS Text and/or Mobile eAlerts?
If you would like to use our SMS and/or eAlerts texting features, begin by logging into your account. Locate "Mobile Banking Profile" under Options. Select Manage Device > I want to: change my mobile banking services. Save our new text number shown in your Contacts.
How do I enroll in Mobile Deposit? COMING SOON. A Notice and Message will be posted as soon as this feature is available.
|Business Online Banking - Powerful business banking tools at your fingertips.
With Business Online Banking, you can save time, improve your cash flow, and streamline your cash management procedures all in a fully secure environment.
Watch the video tutorials, on the right, for more detailed information.
Tell us what challenges or opportunities are facing your business today, and we'll develop a solution.
Click here for a guide to getting Quicken setup to work with our NEW site!
|User's Current Method||User's Future Connection Method||Quicken Windows||Quicken Mac||Quickbooks Windows||Quickbooks Mac|
|Web Connect||Web Connect|
|Express Web Connect||Express Web Connect|
|Web Connect||Web Connect||2006-2007 ------------->>>|
|Web Connect||Express Web Connect|
|Express Web Connect||Web Connect|
Tips and Guidelines for Online Banking
|ONLINE BANKING ENROLLMENT|
|If you are new to CCB's Online Banking, you will need to enroll.|
|To begin, simply click on the "Enroll Now" link at top of page.|
|Select your enrollment type.|
|Begin by typing in your CCB account number, then continue with your personal information.|
|After you submit, follow the screens provided to set-up your security credentials.|
|If you are using your personal computer, be sure to select "This is a personal computer" to avoid having to answer a challenge question at every login.|
|ACCOUNTS OVERVIEW PAGE|
|Once logged in, you will see an overview of your financial information. Above "List of Accounts," always check to see if there are any Secure Messages or eAlerts waiting for you. eAlerts are notifications sent to you when certain account events occur. To set-up your eAlerts, select the link.|
|List of Accounts are organized in categories which will display their total balance. Within each category you will see partial account numbers, along with nicknames, which can be assigned from the "Options Tab" page, plus up-to-date account balances. As items are processed your balances are updated providing the most current information available. You can view all your transaction activity and images of your checks for each account, by selecting it.|
|Transactions provide a view of your transaction activity occuring on the same business day. If you would like to view another account, just select it from the Account drop down.|
|Transaction Search provides the ability to quickly search account history by specific transactions.|
Spending Report shows you a breakdown of your expenses. There may be times when you want to assign a different category to a transaction. Just select the category, locate the transaction you want to change in the list, note the date and the amount, then close the window. Go to the account associated with the transaction. From the "Transaction Tab" menu, select All Transactions. Locate the item in the list. Then select the "edit icon" to the right of the Category column, assign the new category and save the change.
|Express Transfer allows you to quickly transfer money between your accounts. You can also set up recurring and scheduled transfers by selecting the Advanced Transfer or Advanced Scheduled links.|
Next should be Checkfree, your bill pay center. If it is not available, and you want to add the Bill Pay feature, follow these steps:
To set-up and manage your billers, select Advanced Bill Payment Options at the bottom. Once you set up your billers, you can pay bills quickly from the Overview screen. Just select a biller (company to pay), select a Pay Date (Date on which the bill will be paid) and, type an Amount (10.00 in this format). Then select "Make Payment" and the payment will be scheduled to be paid.
Popmoney is our personal payment service so you can send money to your friends and family with just their cell phone number or email address.
Transfer Money allows you to transfer funds between accounts you may have at other financial institutions.
|When selecting your checking account number from the Overview page, a new page will open with the following tab options.|
|You can see a detailed overview of each of your accounts by selecting it from the "Accounts Tab" or "Transactions Menu" drop-down list.|
|Account Information will provide a brief balance summary and Interest information if aplicable.|
|Express Transfer helps you move money from one account to another, quickly.|
|Transaction Activity provides several formats to view your transaction by selecting one from the drop down menu. If you want to change the date sequence (ascending or descending) click the small gray triangle next the to word "Date."|
Transfers, the last section, features your scheduled transfers. And, for convenience, you can select "Create New Scheduled Transfer" from this section.
On the left, you will see brief balance summaries for the specific account. For detailed summaries of the account's transactions, hover your mouse cursor over the "Transactions" tab and make your selection.
|Transaction Search provides the convenience to search for specific transactions and view your results or export to your desktop or financial software, such as Quicken.|
|Image Search is a quick way to search for specific check images.|
|BILL PAYMENT TAB|
Take care of your bills in 3 easy steps.
|Use Popmoney, our personal payment service, to send money to your friends and family with just their cell phone number or email address.|
|Transfer Money allows you to transfer funds between accounts you may have at other financial institutions.|
|Set up recurring transfers, express transfers, or view your transfer list.|
|STOP PAYMENTS TAB|
|This section is used to request a stop payment on checks only. To dispute a debit card purchase or ACH, please contact Customer Care at 334.222.2569 or toll free 855.491.2273. There may be a fee for this service.|
|View a list of all your recent stop payments from the Stop Pay List.|
|Personalizing, updating, and managing your account information is simple.|
|Starting from the top you can change your password you use to login, update the email address you use to receive notifications, and change the Security Questions and Answers.|
|Mobile Banking Profile allows you to enroll in our Mobile Banking service or manage the mobile devices you use to access your information.|
|Personalize the Account Nicknames used to display your accounts.|
|And last, you can Enroll, View or Edit your eStatement Enrollment.|
|Select the account and date range to view current and past monthly bank statements.|
|Select "Checking Notifications" to setup new Alerts or view/delete Alert Notifications received.|